Showing posts from September, 2011

How Paypal rips off online businesses

Paypal has just "resolved" a dispute that a customer filed against our small-scale online business and I am absolutely disgusted by the outcome. Not because of the amount that they've stolen from us (11.25€, we will survive without it), but for what it represents and the inherent risks. I should never have been charged that fee. Let me explain. A regular purchase? A few months ago a customer purchased the most expensive VPN plan (72€) on my website The account was immediately set up, and the customer started using it. A few months later, the customer requested a full refund for the payment (through an automated Paypal dispute), without contacting me prior to sending the request to Paypal. I responded to the dispute by telling the entire truth: the customer purchased the account legimitately (IP address matches the location entered in the Paypal billing address, nothing indicates that there was some kind of Paypal account fraud) the customer used the ac